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Frequently Asked Question

FAQ's

How should I store my Elansor perfume?

To preserve the quality of your perfume, store it in a cool, dry place away from direct sunlight and extreme temperatures. Keeping the bottle in its original packaging can also help protect it from light and air exposure.

What payment methods do you accept?

We accept various payment methods including major credit cards (Visa, MasterCard, American Express), and other secure payment options.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Policy for more details.

How long will it take to receive my order?

Delivery times vary based on your location. Typically, orders within the USA take 5-7 business days, while international orders may take 10-15 business days. You will receive a tracking number once your order is shipped.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer support team immediately at hello@elansor.com with your order number and photos of the damaged product. We will assist you with a replacement or refund.